Information you provide
When you place an order, request support, seek a return, or contact us, we may receive your name, email address, shipping and billing address, order details, communications, and information you choose to provide about the product or issue.
Checkout is hosted by Stripe. Stripe processes payment credentials under its own privacy terms. Flock Block receives transaction and order information needed to confirm payment and fulfill the order, but does not receive or store your complete payment-card number.
VPN service information
When you subscribe to or activate Flock Block VPN, we may receive the subscriber email address, subscription status, plan, billing history, device or account identifier, and support communications needed to provide and administer the service.
Operating a VPN can require limited technical connection information such as authentication events, connection time, source and assigned network addresses, data volume, service endpoint, and diagnostic or security events. We use this information to authenticate access, operate and secure the service, prevent abuse, troubleshoot problems, and comply with law. We do not use VPN traffic content for advertising.
Site analytics and custom events
We use Vercel Web Analytics to understand aggregate site usage. Depending on Vercel’s configuration and your request, analytics data can include the page or route viewed, timestamp, referrer, general geographic region, browser, operating system, and device type. Vercel states that Web Analytics does not use third-party cookies and does not retain an IP address or identifiers that track a person across different sites.
We also record limited custom events such as purchase-button clicks, checkout starts and returns, scanner-demo interactions, article and policy link clicks, content sections viewed, and reading-depth milestones. Event properties are limited to non-sensitive details such as page type, section, button placement, and feature-flag variant. We do not intentionally send names, email addresses, shipping addresses, payment details, or free-form support text to Vercel Analytics.
When a landing URL contains campaign parameters, the site stores a first-party attribution record in the browser for up to 30 days. It can include the campaign source, medium, campaign, content label, landing path, and referring hostname. When checkout begins, those non-contact fields may be attached to the Stripe Checkout Session metadata so aggregate campaigns can be compared with paid orders. The record does not contain the visitor’s name, email address, shipping address, payment details, or a cross-site advertising identifier.
Feature flags and experiments
We use Vercel Flags to test and safely roll out site experiences, such as call-to-action wording or the initial state of an interactive demonstration. The flag value shown with an analytics event may be used to compare aggregate engagement between variants. We do not use feature flags to make decisions about eligibility, pricing, warranty coverage, or other legal rights.
Email guide and newsletter
If you enter an email address in a guide or newsletter form, the form sends that address, the signup source, and ordinary request information to Buttondown, our email-newsletter provider. Buttondown sends a confirmation or manages the subscription under its own privacy terms and provides an unsubscribe control in newsletter messages.
Joining the newsletter is optional. The wireless privacy checklist remains available on the website without requiring an email address. We use newsletter information to deliver requested privacy briefings, product research updates, and occasional Flock Block news; we do not add checkout customers to the newsletter without a separate signup.
How we use information
We use information to process payment and fulfill orders; provide receipts, shipment notices, support, returns, refunds, and warranty service; operate, secure, troubleshoot, and improve the site and product; understand aggregate engagement; prevent fraud and abuse; maintain business and tax records; and comply with legal obligations or enforce our terms.
When information is shared
We share information only as reasonably needed with service providers that support our operations, including Stripe for payment processing, Vercel for hosting and analytics, shipping carriers and fulfillment providers, email and support providers, and professional advisers. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, financing, acquisition, or sale of business assets subject to appropriate protections.
We do not sell personal information, and we do not use personal information for cross-context behavioral advertising.
Retention and security
We retain order, transaction, support, and warranty records for as long as reasonably necessary for the purposes described above, including accounting, tax, fraud-prevention, dispute, and legal requirements. Analytics information is retained according to our Vercel plan and settings.
We use reasonable administrative and technical safeguards, but no online service or storage method can be guaranteed completely secure.
Your choices and rights
You may ask to access, correct, or delete information associated with you, or object to certain processing, by emailing contact@flockblock.app. We will respond as required by applicable law and may need to verify your identity. Some records may be retained where required for orders, warranties, taxes, security, or legal claims.
Children and international visitors
The site and product are intended for adults and are not directed to children under 13. We currently offer checkout and shipping only for United States addresses. If you visit from another location, information may be processed in the United States.
Changes and contact
We may update this policy to reflect changes to the site, providers, or legal requirements. We will post the revised policy with a new effective date. Questions or privacy requests may be sent to contact@flockblock.app.